Shipping & Returns

Shipping Information

You are more than welcome to collect items from our business premises or we can post items to UK and most countries worldwide.
The prices we have to charge reflect the prices we have to pay, we always try to ship by the most cost effective method.

If you have any particular preference regarding choice of courier please contact us before completing check out and we will do our best to comply with your requirements.

Generally speaking for items that weigh up to 14KG will go MyHermes.
Large Parcel bulky or heavy parcels will be sent via Parcel Force on a 2 day service.
Please note that most couriers charge extra to deliver items to highlands and Islands, if you live in these areas please contact us before purchasing.
Sadly we have to pass these charges on but we will always do our best to find the best courier in each situation.
Orders received between 10 am and 15:00 will be dispatched the following working day, orders received after 3pm will go out 2 working days later.

Please be aware that most parcels are sent by trackable means and will need to be signed for upon delivery.
Parcels that are sent via Parcelforce can be redelivered free of charge or be collected at a parcelforce depot.
Missed parcels sent via MyHermes can be redelivered by calling the number on the missed parcel notice that will be left at the delivery address.
In all cases the courier's terms and conditions will apply.

Return & Refund Policy

Thanks for shopping at Deb's Collectable Toys.
If you are not entirely satisfied with your purchase, we're here to help
Returns You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
When your return is approved, we will initiate a refund.

Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us.

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