Terms and Conditions

All quotations are made and orders are accepted subject to the following conditions, which shall form part of and govern the contract of sale.
By purchasing from Deb's Collectable Toys you agree to these terms and conditions, please read them.
1) DEPOSITS Where deposits are taken against the retention of goods or for items that are built to order or specifically ordered from a supplier for the client these are not refundable on cancellation of order unless specified on the invoice.
2) PAYMENTS: Final payment must be made in full prior to or on delivery. Personal cheques & credit card payments are not accepted, the only payment methods are cash or PayPal.
Title to the goods will remain with Deb's Collectable Toys until full and final payment is made.
3) PRICES AND SPECIFICATIONS Prices and specifications on our web site are subject to alteration without previous notice.
Customers must verify any specific detail of goods that they deem important, as brochures may be wrong.
No bargain is to be held to be concluded until we have confirmed the order in writing & a suitable deposit has been paid.
4) SUITABILITY OF GOODS Prior to ordering the customer must satisfy himself by examinations and inspections that any goods ordered by him are suitable for his purpose.
Any advice given by any staff employed by Deb's Collectable Toys is given only in good faith.
Deb's Collectable Toys cannot be held responsible for any damage, loss or injury directly or indirectly arising as a result of any advice or recommendation given.
The customer is referred to the manufacturer’s handbook (copies of which are available on line and from the original manufacturers).
It should be noted that the use of steam toys is inherently dangerous, the customer should satisfy themselves that they understand how to operate their toys and other related equipment safely, Deb's Collectable Toys can accept no liability for death or injury nor loss to property as a result of incorrect use of Steam Toys or other goods supplied by us.
5) SHIPPING / DELIVERY all posted goods are covered by the courier's insurance during shipping, all items are insured to at least their sales value.
a) Orders will not be shipped if credit accounts are overdue or if account terms have been exceeded.
b) Goods must be inspected BEFORE signing, a signed delivery note will invalidate any subsequent claim for shortage or damage.
c) Damage, loss or shortfall must be advised to Deb's Collectable Toys within 48 hours of delivery, when goods are sent to a third party address THESE TERMS STILL APPLY.
d) Goods collected by the clients own carrier are entirely at clients risk.
6) RETURN OF GOODS PURCHASED IN PERSON Where a customers has ordered goods in error they will only be accepted back at the discretion and prior agreement of Deb's Collectable Toys. Goods accepted back must be returned within 14 days of collection or delivery.
Returned non faulty goods will not be entitled to monetary refund, but will be offered credit to the value of the goods so returned.
The return of such goods may incur a handling charge.
The cost of the return of the goods to our premises will be met by the Customer, Deb's Collectable Toys do not refund carriage costs.
7) DELIVERY DATE Any delivery date quoted is given in good faith and is never guaranteed.
Deb's Collectable Toys will not be liable for any loss direct or consequential arising through a delay in delivery howsoever arising.
8) WARRANTIES a) All new goods are supplied under warranty which is subject to the manufacturer’s conditions.
In the case of all manufacturing defects it is at the manufacturer’s sole discretion to determine if the goods are to be repaired, replaced and/or refunded.
It is the customers responsibility to return the goods to Deb's Collectable Toys (even if the goods were originally delivered by Deb's Collectable Toys).
If this is not possible, the customer must discuss an alternative course of action with us before any third parties are involved for repair work.
Deb's Collectable Toys WILL NOT PAY THIRD PARTY LABOUR, TRANSPORT or MATERIAL costs for warranty.
This applies to EXPORTED goods as well.
The customers statutory rights are unaffected.
b) On second hand goods Deb's Collectable Toys offers NO warranty .
c) Warranty will be suspended if credit terms are exceeded.
9) JURISDICTION Any contract entered into by Deb's Collectable Toys shall be governed by English Law and shall be subject to the exclusive Jurisdiction of the English Courts.
10) EXPORTED GOODS a) Where Deb's Collectable Toys undertakes to transport goods abroad this is carried out in good faith.
The customer is strongly recommended to insure the goods fully (this insurance may exclude cosmetic damage such as scuffing , scratching or denting) DO NOT ASSUME Deb's Collectable Toys will insure goods shipped abroad.
b) It shall be the customer’s responsibility to determine the procedure and prepare the necessary documentation for customs clearance and the repayment of VAT in appropriate cases.
Import licences and duties are the customer’s sole responsibility.
At all times the customer is strongly recommended to seek professional advice.
c) Deb's Collectable Toys will not grant warranties on any exported goods.
Manufacturer’s warranties are unaffected.
d) The customer will be responsible for all carriage and handling charges if the goods need to be returned to the UK , whatever the reason.
11) FRUSTRATION OF CONTRACT In the event of war, invasion, act of foreign hostilities (whether war is declared or not) civil war rebellion insurrection, nuclear explosion, contamination by radioactivity, earthquake, or other natural disaster, or the failure of a supplier to supply the goods ordered, Deb's Collectable Toys reserves the right to treat the contract as frustrated.
12)ARBITRATION In the case of any dispute or differences as to any matter arising under the paragraphs of these terms and conditions of contract it shall be referred to an independent party approved by both parties and his decision shall be final and binding.
13) LIABILITY Deb's Collectable Toys will not be liable for any claim for personal injuries, any consequential damages or loss however caused in connection with any Toys or Collectables supplied by us howsoever or wheresoever used.
It is the responsibility of all users of Toys and Collectables and allied equipment to ensure that the goods purchased are in working order before and during use and that regular authorised servicing and inspections are carried out in accordance with the manufacturers guidelines.
It is the customer's responsibility to ensure that all goods supplied by Deb's Collectable Toys are used in a safe manner and that all users are fully trained in the usage of the products and the safety devices associated with them.
We strongly advise that the relevant manufacturer's instructions that are supplied with the goods and via the link on our web site home page be read and understood to ensure safe operation at all times.
14) DISTANCE SELLING: (Mail order & Web Site purchases) We will refund the value of the goods if they are returned to us within 14 days, they need to be unused and in the original wrapping.
After 14 days we MAY accept a return BUT A HANDLING CHARGE WILL APPLY.
Deb's Collectable Toys , Marsh Farm, Cut End Road, Fishtoft, Lincolnshire, PE22 0QZ.
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